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FAQ's

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We offer you the option to pay upfront, cash on delivery, mobile money transfer, online banking and credit card. Our customer care service is always at hand to ensure a stress-free sourcing experience for you, timely and efficient delivery logistics fast next-day delivery with exchanges within 7 days if not satisfied with delivered products.

Q1.  What are the payment options available on rahisiconstructionsupplies.co.ke?

For your convenience, we try to offer the best payment options. Currently, we have the following payment options:

  • Pay upfront and delivery done on agreed dates. This facilitates saving for a project implementation
  • Cash on delivery directly on your project site
  • Pay using credit card through our secure online system
  • Pay using M-pesa, Airtel money and Yu-Cash
  • Pre arranged credit facility for corporate customers and large scale projects.

Q2.  How do I make a payment using Mobile Money payment option?

In order to make a payment using your Mobile money transfer service, please go through the following steps depending on your service provider:

Safaricom (M-pesa)

  • Go to the M-PESA menu on your phone
  • Select Pay Bill option
  • Enter the following business number: 0
  • Enter rahisico as the Account Number
  • Enter the total amount (KSh)
  • Enter your PIN and then send the money
  • You will receive a transaction confirmation SMS from M-PESA
  • Enter the returned M-PESA Transaction ID in the provided box.

Airtel (Airtel Money)

  • Go to the Airtel Money menu on your phone
  • Select To Make Payments
  • Select Pay Bill option
  • Select Others
  • Enter the Business name: IPAY
  • Enter the total amount (KSh)
  • Enter your PIN
  • Enterrahisico as the Reference and then send the money
  • You will receive a transaction confirmation SMS from Airtel Money
  • Enter the returned Airtel Money Transaction ID in the provided box.

Yu (Yucash)

  • Go to the yuCash menu on your phone
  • Select Send Money option
  • Enter the following business number: 0
  • Enter the total amount (KSh)
  • Enter jumia as the Message
  • Enter your PIN and then send the money
  • You will receive a transaction confirmation SMS from yuCash
  • Enter the returned yuCash Transaction ID in the provided box.

Once payment is received, you will receive a confirmation of your order by email.

Q3.  How do I make a secure online payment by credit card?

To pay online via our platform partner, please select Secure payment and confirm your order.You will be redirected to a secure page for your credit card details. Once payment is accepted, you will receive a confirmation of your order by email.

Q4.  What should I do if my payment fails?

In case of error, you can contact our Customer Service for further assistance

Customer Care:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 0764727200
Hours of operation: Mon-Fri (8.30am-8pm), Sat (10am-2pm)
You can also try checking:

  • If the information transmitted to the payment terminal such as account details, billing address , password and PIN are valid.
  • Check your internet connection.
Check with your mobile service provider.

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